Podcast: AI a Good Fit for Web Manuals

Web Manuals

Although there’s controversy about the use of artificial intelligence in almost everything, pretty much everyone agrees it’s good at speed reading documents and finding the information specified by the user, and Web Manuals, which digitizes the voluminous literature that accompanies all modern aircraft, is using that tech to help customers quickly get the answers they need. We talked to Director of Operations Justin Raymond about the advantages.

Russ Niles
Russ Niles
Russ Niles is Editor-in-Chief of AvBrief.com. He has been a pilot for 30 years and an aviation journalist since 2003. He and his wife Marni live in southern British Columbia where they also operate a small winery.

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Jim DeLaHunt
3 months ago

I would appreciate an ability to listen to these audio programs at a faster playback speed. For an interview like this, I would typically listen at 1.5x playback speed.

Admin
Admin
Reply to  Jim DeLaHunt
3 months ago

You can click on the three dots on the right side to change the speed.

Jim DeLaHunt
Reply to  Admin
3 months ago

Sorry, I don’t see three dots on the right side. I see only: “0:01 / 2:55 [speaker] [slider]”. I interpret that as elapsed time, total time, audio mute, and audio volume. No three dots.

Admin
Admin
Reply to  Jim DeLaHunt
3 months ago

It sounds like you are using Firefox. Right-click on the player and select speed from the menu. Browsers control how this is presented to the user. Safari has a chevron instead of three dots. Chrome and Edge have 3 dots.

Admin
Admin
Reply to  Jim DeLaHunt
3 months ago

It sounds like you are using Firefox. Right-click on the player and select speed from the menu. Browsers control how this is presented to the user. Safari has a chevron instead of three dots. Chrome and Edge have 3 dots.

Jim DeLaHunt
3 months ago

You did not ask what I think is the most important question, namely, when the machine spits out an answer, how do you confirm that it is a correct answer and not a hallucination? After all, what the machine is built to do is return the most likely-sounding answer it can, not the most accurate. Does the machine return citations to section number and a quote from the underlying document, so that the reader can verify that the machine got it right?

retswerb
retswerb
3 months ago

He sure missed the elevator pitch there. What I heard is that it’s search, but different in unspecified ways that are theoretically better.

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